Deputy Director: Consumer Protection: Consumer Affairs (LEDET)
Key Performance Areas
Manage and facilitate the consumer complaints handling, adjudication and ADR’s. Facilitate the prohibition of unfair business practices and port of entries in the province. Mediate and negotiate with suppliers of goods and services in terms of LPCA, CPA no 68 of 2008 and the other relevant and applicable legislations on behalf of the consumer. Manage and facilitate consumer court activities. Manage resources of the sub directorate. Represent consumers in the consumer court and provide secretariat services.
Prerequisites
Grade 12 plus an NQF 6 qualification in Law / Management / Economics or equivalent as recognized by SAQA. Five (5) years’ relevant functional experience in consumer inspectorate and investigation of which three (3) years must be at supervisory level (ASD level). Valid driver’s license (with exception of persons with disability.
Person Profile
Knowledge of consumer matters, dealing with LPCA, CPA legislations, inspectorate and investigation environment. Detailed knowledge of consumer legislation including the following: Consumer Protection Act (National and Provincial), National Credit Act, Access to Information Act. Sound knowledge of regulatory framework for the public service regulations, Public Service Act. Ability to interpret and apply policies, advance knowledge and application general management and project management principles. Reasonable knowledge of the various pieces of legislation to assist in conducting inspections, investigations and persecutions. Ability to communicate and negotiate at all levels. Presentation skills. Analytical and problem-solving skills. Report writing skills. Computer literacy.